Working example of launching a new service: Address as a speaker in the panel presentation Bank advertising bows to the marketing descipline before the … Americana of New York, N.Y., March 9, 1967

Tuesday, August 4th, 2009 at 2:56 am  
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Working example of launching a new service: Address as a speaker in the panel presentation
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The Enemy Within: Actions That Self-Destruct Companies, Customer Service and Jobs

Monday, August 3rd, 2009 at 1:58 pm  
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The Enemy Within: Actions That Self-Destruct Companies, Customer Service and Jobs
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If you've ever been treated rudely by a salesperson, transferred to multiple extensions while searching for information; waited endlessly "on hold" for assistance; been given incorrect information and no follow-up; or requested material that never arrived or was incomplete upon delivery, then you've experienced poor customer service. This problem, familiar to us all, frequently leads to lost business, as customers, feeling abused and mishandled, switch to the competition. The Enemy Within looks at this problem from a unique perspective, that of the employee. It ties employees at all levels directly into the process, focusing on the bottom-line benefits produced by... [Read More]

Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes)

Monday, August 3rd, 2009 at 1:28 pm  
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Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes Series)
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Those who seek employment in the customer service field will find this book a rich resource! In addition to wise advice about job hunting and salary negotiation, there are nearly 100 resumes along with the cover letter that accompanied those resumes. Get the career edge with a book that shows the techniques used by professional resume writers to achieve jobhunting success.

Mystery Shoppers Care More About Service Than Prices.(TrendSource uses mystery shoppers to find problems in customer service)(Brief Article): An article from: San Diego Business Journal

Sunday, August 2nd, 2009 at 10:10 am  
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Businesses signing up for new Caller ID service: residential users greet phone number-revealing technology with distrust.: An article from: San Diego Business Journal

Saturday, August 1st, 2009 at 6:56 pm  
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How to select a cellular phone and cellular service.: An article from: San Diego Business Journal

Saturday, August 1st, 2009 at 12:23 pm  
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Customer Care Key to Staying Ahead in Uncertain Economy.(managing, outsourcing customer service): An article from: San Diego Business Journal

Saturday, August 1st, 2009 at 12:08 pm  
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Grossmont Bank marks 25 years but doesn’t relax; local bank expands but will remain big on customer service.: An article from: San Diego Business Journal

Saturday, August 1st, 2009 at 5:06 am  
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Ottawa Valley Regional Drug Information Service Membership

Saturday, August 1st, 2009 at 1:34 am  
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Ottawa Valley Regional Drug Information Service Membership
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